Customer Success Associate

Are you ready to drive real change in healthcare? 

At Semble, we're transforming private healthcare with our SaaS clinical system. Already trusted by thousands of clinicians and used in the care of over 8 million patients, we’re the UK market leader in private primary care and the fastest-growing practice management software provider. Backed by leading investors—including Mercia Ventures, Octopus Ventures, and Smedvig Ventures—we’re scaling rapidly, and we need an exceptional Customer Success Associate to drive impact across our SMB customers. 

The Role 

As a Customer Success Associate you will play a key role in shaping the experience of our SMB customers. You will be the trusted advisor guiding them from onboarding to long-term success—ensuring they realise value quickly, adopt best practices, and maximise their potential with Semble. 

This is not just another customer success role; this is an opportunity to be at the heart of a fast-growing, mission-driven company transforming healthcare. You will build deep relationships with customers, proactively support their growth, and play a direct role in driving retention, expansion, and product adoption. 

Your success will be measured by Net Revenue Retention (NRR), and as part of our growing team, you’ll have the chance to make a real impact, develop your skills, and advance your career in an exciting, high-growth environment. 

Why join Semble?  

• Be part of something big: be part of a mission-driven company transforming healthcare.

• Work with exceptional people: join a smart, ambitious, and supportive team.

• Growth opportunities: join a company on an exciting growth journey, with ample opportunity for professional development. 

Skills and experience you’ll bring 

• Relationship management 
  Experience in a customer-facing role, preferably in healthcare or SaaS, with a track record of driving retention and building client trust. 

• Product expertise 

  Ability to understand a complex SaaS product, communicate its value, and drive adoption through data insights and customer feedback. 

• Commercial mindset 

  Proactively identify upsell and revenue opportunities, manage subscriptions, and secure renewals. 

• Data-driven & resilient 
  Track customer engagement, conduct health checks, and use insights to mitigate churn and drive success. Strong problem-solving skills and composure in handling client interactions. 

• Curious & collaborative 
  A proactive learner who thrives in a fast-paced, team-oriented environment, balancing competing priorities with excellent time management. 

Key criteria 

• 1-2 years in customer success, account management, or a customer-facing SaaS/healthcare role.

• Experience onboarding customers, driving retention, identifying upsell opportunities and handling contract renewals. 

• Strong communication skills, with the ability to explain technical concepts to non-technical users. 

• Proficiency in CRM and data analysis tools. 
  

Bonus points for: 

• Experience in Healthtech or UK private healthcare. 

• Familiarity with customer analytics platforms (e.g. Pendo). 

What you’ll get in return 

• The great feeling that comes with knowing you do something that matters 

• Autonomy and ownership – we’ll set the vision and share the context, then we trust you to run with things – that’s the reason we hire you! 

• 36 days off: 25 holidays +bank holidays +3 extra days (birthday and ‘feel good’ days) - that we will expect you to actually take so you can recharge and rest. 

• Company equity - We appreciate and recognise all our employees’ contributions, so everyone is eligible for Semble share options! 

• Private health Insurance – covering physical and mental health, as well as dental and optical! 

• Hybrid & flexible work environment – work from anywhere in the UK, with also some flexibility to work across Europe. You decide how much or how little you go to the office. 

• Get the tech you need - You will get the latest MacBook and take your pick across a wide range of equipment to set up your home office ergonomically. 

• Work alongside an inspiring team – our two founders have started Semble after a successful startup exit, and your future colleagues are all knowledgeable and innovators in their field. 

• Fantastic office space in Central London, right outside Monument - with a roof terrace, weekly animations, loads of natural light, and cute doggies! 

• The usual free bits coming with nice offices (barista coffee, tea, fruits, happy hours and activities...). 

We welcome applications from people of all backgrounds and all walks of life, including any typically underrepresented groups in the technology industry. We also encourage applications from disabled and neurodiverse candidates, so if there are any adjustments we can make to support you throughout the recruitment process, please do let us know. 

If you’re ready to take the next step in your career and make a real difference in healthcare, we want to hear from you.